General

Customers often mistype shipping addresses and this leads to failed deliveries and ultimately, upset customers. Inaccurate shipping addresses may result in returned shipments and costly redelivery fees. Address Validator fixes this problem by prompting customers with suggested corrections. Our simple interface can help boost customer satisfaction by reducing the frequency of failed deliveries.
Address Validator processes orders in the following countries:
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Greece
  • Italy
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Portugal
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States
We will add more countries based on demand.
Yes, as long as you use the standard checkout experience and not customized checkouts like Shopify Pay or ReCharge or OneClickUpsell (OCU).
The impact to conversion rate is negligible. By default, the validation prompts appear on the Thank You page post-checkout. With this configuration, the impact to conversion rate is zero. If you choose to embed the validation prompts on the first step of checkout, the impact to conversion rate is empirically less than 1% with the drop-offs mainly attributed to customers that specified invalid addresses.

Features

Address Validator only processes orders in supported countries that go through the standard checkout and that have not yet been fulfilled. You will not be charged for historical orders.
When an address cannot be validated, the customer is warned via a prompt on the checkout flow. Furthermore, Address Validator has an email notification feature that can alert the store owner and/or the customer whenever an order contains an address cannot validated.
Address Validator allows you to block or warn against the following types of addresses:
  • PO Boxes
  • Private Mailboxes
  • Parcel Collects
  • DHL Packstations
  • Addresses without house #s
  • Addresses without street name
  • Extra long addresses
  • Addresses with non-latin characters
  • Noncontiguous US states
  • Military addresses
  • Rural New Zealand addresses
Address Validator can automatically tag valid US addresses as residential or commercial.

Pricing

You are charged whenever a customer specifies a shipping address and proceeds to the next step of checkout. You will not be charged if the customer drops out before specifying the shipping address. Additionally, you will only be charged once per order, even if the customer alters the address multiple times.
Yes. The app sends every address to our data provider for verification. We do not own the underlying data and would not know whether an address is valid without this step.
Yes, we offer enterprise pricing for merchants doing 20,000+ orders per month. Please reach out to us at support@roboturk.co with your store URL, approximate monthly volume, and rough breakdown by countries you ship to.
SVG

Can't find your answer?

We are here to help. Get in touch and we'll get back to you as soon as possible.

Email us at support@roboturk.co